Terms & Conditions

What information do we collect?

We collect information from you when you register on our site, place an order, subscribe to our newsletter, or fill out a form. When ordering or registering on our site, as appropriate, you may be asked to enter your name, e-mail address, mailing address, phone number.

How do we use the information gathered?

Any of the information we collect from you may be used in one of the following ways: To process transactions. Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason other than for the express purpose of delivering the purchased product or service requested. To send periodic e-mails. The e-mail address you provide for order processing may be used to send you information and updates pertaining to your order, in addition to receiving occasional news, updates, promotions, related product information, etc. If at any time you would like to unsubscribe from receiving future e-mails, we include detailed unsubscribe instructions at the bottom of each e-mail. Contests & Giveaways : Phone numbers, shipping address and email address provided by you during any contest or giveaway will solely be used for communication purposes, if you win a contest we might use your picture and social media credentials in announcements on our website or Pan Coupe’s social media pages, however without your prior consent we will not publish any information.

How do we protect your information?

We implement security measures that meet or exceed current standards to protect the safety of your personal information when you place an order or submit your personal information on our website. We process orders via WooCommerce which allows us to use the information collected for the purposes of product provision, billing, identification and authentication, service improvement, contact, and research.

How are cookies used?

Cookies are small files that a site or its service provider transfers to your computer's hard drive through your web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and retain certain information. We use cookies to understand and save your preferences for future visits and compile aggregate data about the site traffic and site interaction so we may better offer site experiences and tools in the future. We may contract with third-party service providers to assist us in better serving our site visitors.

Do we disclose information to outside parties?

We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties. However, this does not include trusted third parties who assist us in operating our website, conducting our business, or providing service to our customers, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect the rights, property, or safety of ourselves or others. Non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Privacy Policy

This online privacy policy applies only to information collected through our website and not to information provided offline. By using our site, you consent to our website's privacy policy. We reserve the right to make changes to this policy at any time, in which instance such changes will be reflected on this page. It is the responsibility of the site visitor to review the current privacy policy on the date of site engagement.

Product Appearance (Wooden Products):

No two pieces of woods are same therefore no two products will be exactly alike. Small differences in appearance should be considered. Pan Coupe is committed to deliver the products with highest quality, there will never be a difference in the quality. Products listed on the website are specimens to show how the product will be like, any minor deviation in the wood grains should be taken into consideration.

Shipping and lead time:

Non customized products typically ship in 2-6 business days. Customized products ships in 5-10 business days due to the additional time needed to meet custom requirements.

International Shipping:

International orders are shipped within 2-6 business days, however additional 5-10 days might be needed by the courier service to deliver the shipment Shipping Carrier Domestic Shipping Domestic orders are shipped through Blue Dart Expess International Shipping International couriers are shipped through DHL

Warranty:

We warrant our products against defects in materials or craftsmanship for a period of one year from the date of purchase. We reserve the right to determine defects and require a proof of purchase to qualify the products as warrantable. If we find defects in the product material or otherwise we will repair or replace the product at no cost. Return and Exchange Return Policy To qualify for a return, items must be received back to our address within 25 days from the order shipment date, we would require you to cover the shipping fee in case of any return or exchange, all other costs will be taken care by us. For International Shipments the eligibility window for a return is 35 days Eligibility of returns/exchanges Following details are mandatory while claiming for a return/exchange www.pancoupe.com order number Warranty card Items not eligible for refurd/exchange Customized products Products in damaged condition Product must be returned with original packaging intact